Return Policy
1. All Sales Are Final
Due to the highly sensitive and perishable nature of our research compounds, all sales are considered final. We do not accept returns or exchanges for any reason other than order fulfillment errors or product damage upon delivery.
2. Damaged or Incorrect Orders
If you receive an item that is:
– Damaged in transit
– Incorrect or missing items
you must notify us within 24 hours of delivery for a replacement or refund to be considered.
To initiate a claim, you must provide:
– Your order number
– Photos of the package and product(s)
– A description of the issue
Claims submitted after the 24-hour window will not be eligible for review or compensation.
3. No Exceptions for Opened or Used Items
To maintain the purity and integrity of our research compounds, we cannot accept returns of any product that has been opened, used, tampered with, or removed from its original packaging.
4. Cancellations
Orders can be canceled only if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be altered, canceled, or refunded.
If you need to cancel an order, contact us immediately at:
Include your order number and full name.
5. Refund Process
Approved refunds will be issued to your original payment method within 5–7 business days of approval. Shipping costs are non-refundable unless the error was on our part.
6. Fraud Protection & Abuse
We reserve the right to refuse any return, refund, or cancellation request that we believe may be fraudulent or in violation of our Terms and Conditions. Repeated or suspicious requests may result in account restrictions or order bans.
